We’re looking for a commercially minded and customer-focused Renewals Specialist to join our Commercial team here at Omniplex Learning!

Who are we?

At Omniplex Learning, our mission is simple – to enable organisations to reach their full potential through exceptional digital learning, all in one place. As a Renewals Specialist, you’ll play a key role in retaining and growing recurring revenue by managing customer renewals, ensuring consistent positive customer experiences through proactive check-ins and value-led expansion conversations.

What will you do?

As our Renewals Specialist, you will:

• Take ownership of renewal outcomes for a high-volume of accounts across our product suite

• Be accountable for key metrics such as revenue retention, account retention, seat retention, and product usage

• Act as the primary point of contact for customers at point of renewal, handling quoting, pricing negotiations, closing and processing

• Engage customers proactively via email, phone and video meetings to support ongoing product usage conversations and timely renewals

• Work closely with Account Development and Major Accounts teams to identify and progress cross-sell and up-sell opportunities throughout the customer lifecycle and at the point of renewal

• Maintain accurate customer, contact and opportunity records in Salesforce to support forecasting and reporting

Who are we looking for?

You’re organised, commercially aware and confident working at pace with customers. You’ll thrive in this role if you have:

• Experience in a client-facing role managing renewals, accounts or a high volume of customer interactions

• Excellent communication skills, with confidence leading phone-based and virtual customer conversations

• A structured approach to managing workload and prioritising competing deadlines

• Commercial awareness, with the ability to discuss pricing, contracts and product value clearly

• High attention to detail and a strong sense of ownership and accountability

• Experience using CRM systems such as Salesforce

• Experience in a digital/SaaS environment is a bonus!

What’s in it for you?

• A competitive salary that reflects your experience and expertise, plus a performance based commission structure

• A flexible hybrid working model, with around 1-2 days a week based in our office in St Albans

• 25 days of annual leave plus bank holidays, and an extra day for your birthday

• An inclusive Private Medical Insurance plan, plus access to mental health and wellbeing support

• Group Life Insurance – providing peace of mind for you and your loved ones

• Enhanced family policies

• Regular social events and activities