We're on the look-out for a highly organised Customer Success Coordinator to join our Customer Success and Delivery team. In this role, you'll be instrumental in coordinating our end-to-end delivery process, ensuring our customers receive outstanding service and maximum value from our world class products and services.

About You

You're a customer service champion with exceptional organisational abilities and a proactive approach to problem-solving. You thrive in fast-paced environments where you can juggle multiple priorities while maintaining meticulous attention to detail.

• Strong experience in customer-facing roles with a track record of building positive relationships
  
• Excellent communication skills both with customers and internal teams
  
• Outstanding organisational abilities with experience managing multiple projects simultaneously
  
• Proactive problem-solver who brings solutions and a continuous improvement mindset
  
• Ability to learn new processes and evolving software quickly
  
• Experience coordinating schedules, diaries, and meetings across various teams
  
• Confidence in presenting and communicating with diverse stakeholders including developers, IT teams, end users, and project sponsors

About The Role

As our Customer Success Coordinator, you'll play a pivotal role in ensuring seamless delivery of our services, coordinating between customers and internal teams, and maintaining high levels of customer satisfaction.

• Coordinate and manage bookings for training and content offerings
• Onboard customers onto various products, ensuring they're set up for success
• Deliver clear updates on projects and deliverables both internally and to customers
• Problem-solve to achieve the best outcomes for customers
• Run performance reports for Account and Delivery teams
• Conduct regular customer check-ins to ensure satisfaction
• Support the management of team schedules
• Drive process improvements to optimize workflows
• Track and manage financial updates on projects weekly

What You’ll Get

• A competitive salary that reflects your experience and expertise
• Flexible working options – Work from home, the office, or enjoy a mix of both to fit your lifestyle
• 25 days of annual leave, plus an extra day for your birthday, ensuring you have ample time to recharge
• An inclusive Private Medical Insurance plan, keeping you covered beyond work.
• A comprehensive Dental, Optical, and Hearing care plan, because we care for your wellbeing
• Group Life Insurance – Providing security and peace of mind for you and your loved ones
• Access to Employee Assistance Programmes and resources supporting mental health and wellbeing
• Enhance family policies
• Regular social events and activities